Our refund policy is pro-customer.
Each customer is covered by our 100% happiness guarantee.
If the item you ordered doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid.
Due to our products are made-to-order, order cancellation is only allowed up to 48 hours after your order was placed/item has been processed/shipped.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover 50% of the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Family Box and if you have any questions, please don't hesitate to contact us or refer to FAQ!
Any refund requests is subject to a transaction fee of $6 to cover payment gateways processing fee for inbound and outbound payments.